IT Service Technician

Position – IT Service Technician

Full job description

Work Location:  Williams Lake region and Cariboo-Chilcotin.

Company Information

Sandtronic Business Systems Ltd. provides full line of computer products, from standalone PCs to full size network infrastructure and servers.  We have available branded and custom computer workstations and laptops for home and gamers. In addition, out complete product line includes, backup & disaster recovery solutions, cyber security software, photocopiers & printers, VoIP Phone Systems, Point-of-Sale Systems, Office Supplies, Office Furniture, and Art Supplies.  Founded in 1985, Sandtronic has been expanding continuously providing in-shop and onsite services and support for small and medium businesses to the Cariboo-Chilcotin and Bella Coola regions.

Required Responsibilities:

• Maintain Windows networks on-site, remote access and phone support environment.
• Troubleshoot hardware and software issues in a timely manner.
• Install and support computer workstations and servers to full-scale network infrastructure, including network and computer cabling.
• Work in a team environment and collaborate with co-workers and senior staff.
• Maintain and complete written service reports for all jobs assigned.

Overview:

We are seeking a skilled and dedicated IT Service Technician to join our team. As an IT Service Technician, you will be responsible for providing technical support and troubleshooting for computer hardware, software, and network-related issues. Including all components related to specific business and office operations and environments.

Duties:

Install, configure, and maintain computer hardware and software systems. Troubleshoot hardware and software issues, both remotely and in person. Provide technical support to end-users, including diagnosing and resolving technical problems. Set up and maintain network connections and remote configurations. Perform software installations, updates, and patches. Collaborate with other IT team members to ensure efficient operation of computer systems. Maintain and support on-site and cloud-based backup/restore systems.  Complete assigned job tickets with description of work completed to maintain a complete history and for billing purposes. Occasional training courses will be assigned and are required to be completed in prescribed timeframe.

Skills:

Proficient in Microsoft Office Suite. Strong knowledge of computer hardware components and troubleshooting techniques. Experience with network configurations and network connectivity troubleshooting. Knowledge of Windows operating systems.  Linux would be a bonus.  Previous experience in desktop support or IT support role is preferred.

Preferred qualifications and will be taken into consideration:

• Preferred 2 years’ experience, with Windows servers and workstations
• Mandatory valid Class 5 driver’s license
• Fluent written and verbal English
• Strong understanding of networking (routing, switching, firewalls)
• Broad knowledge of computer hardware
• Familiarity with system domains, group policy and network security
• Self confidence in your problem-solving abilities
• Installing structured cabling
• Special considerations include competency with use of wide range of tools used in dealing with printer hardware and other peripherals.

Employee Profile:

A successful candidate will be a confident, personable problem solver with excellent verbal and written English. The candidate will have a keen interest for installing computer equipment, integrating technology into existing systems, provide assistance with designing, building, and deploying new systems. The candidate should have the desire to work with the IT team in a constructive environment. Must have good work ethics and personable.

Join Sandtronic Business Systems today and use your skills and experience in some of the most exciting technical and business opportunities available.

We appreciate the interest of all applicants. Only those under consideration will be contacted.

Please apply with your resume in confidence by email to: isandberg@sandtronic.ca.  Mail or in person at #3 – 11 2nd Avenue South, Williams Lake, B.C. V2G 3W3

Start Date: When filled

Job Types: Full-time, Permanent

Starting Pay: $25.00 to $30.00 per hour

Expected hours: 40 hours per week

Schedule:

Monday to Friday
8:00am to 5:00pm
Occasional overtime work will be required

Experience:

Computer Hardware exp: 1 year (required)

License/Certification:

Mandatory Class 5 Driving License (required)
A+ Certification recommended, or equivalent knowledge and work experience.

Benefits:

Dental care
Medical and Extended Health

Language:

English fluently (required)