Client Connection Coordinator

/by
  • Williams Lake
  • Williams Lake
  • 35.94 CAD / Hour
  • This position has been filled.

Website The Cariboo Chilcotin Child Development Centre

Client Connection Coordinator is the first point of contact for client referrals and is responsible for supporting families with children seeking and receiving services, maintaining the client information management system, supporting assigned program(s) and staff to achieve service delivery within minimum standards. The Client Connection Coordinator participates in a multidisciplinary team approach executing key deliverables that align with agency mandate, policy, and procedure.

Wage: $35.94/hour

Duties and Responsibilities

  1. Advocate for families. Receive the request for service, contact families and the referral source, provide family with information on Centre, identify red flags in child development, gather information on the family’s concerns and background and take the family’s information to the weekly intake meetings. Refer families to appropriate community professionals and agencies when further intervention services are required.
  2. Manage the client information systems, i.e. intake, forms, files, data entry, support in SIRF reporting, archives and a three month call back for discharged clients. Remain connected as the family’s consistent point of contact throughout their service.
  3. Support the senior leadership team by providing relevant input for updating policies to meet the needs within our service delivery model, provide feedback and execute actions that align within our strategic plan, assessing, and bringing operational and sensitive issues forward.
  4. As the key facilitator you will be able to monitor and execute the provision of services and ensure effective programs/service delivery consistent with agency mandate and policies This includes making recommendations and changes to the intake process to better serve our families, children, and clients.
  5. Peer support staff to develop competences in job function by sharing knowledge and experiences.
  6. Provide external referral sources and other community service providers with information on the services the Centre provides. Establish and maintain effective relations with other community service providers and the public. Represent organization at events.
  7. Perform other duties as required and assigned by the leadership team.

Application email: ea@ccchild.org