Service and Guest Experience Leader

Service and Guest Experience Leader (Management Training Position)

The Wells Hotel

2341 Pooley St., Wells, BC

250-994-3427

Days & Hours: Full-time, permanent

Wage: $24.00/hr with increase to $26.00/hr after completion of probationary period

Experience Required: Five years of experience in hospitality. Demonstrated leadership capacity.

Who Are You?

• Are you a natural host looking to grow your career in hospitality?
• Do you take pride in making guests and staff feel welcome and cared for?
• Are you looking for the right fit in female-led small business with a focus on history, community and sustainability?

Who Are We?

Owner-operated and community-focused, the Wells Hotel is seeking to elevate our historic Cariboo Gold Rush icon to a destination accommodation through ambience, authenticity, design, and service. Guest experience plays a central role in building our vision.

We are seeking a leadership-oriented individual with talent and a desire for small-town living who can help us create remarkable experiences at our historic hotel.

The Tasks:

• Under the guidance of the Hotel Manager, lead, coach, and train a team of 5-7 staff in the front of house operations of a historic boutique hotel and restaurant
• Monitor and maintain high standards for service, cleanliness, safety, and job performance of the front of house team
• Foster a company culture that aligns with our values: adventure, balance, charm, history, wilderness, service, creativity, ambition
• Learn the tasks of all front-of-house positions to provide training to staff and coverage for breaks and relief: server, housekeeper, front desk, custodian
• Assist with inventory management
• Ensure billing, payments, reservations, and administrative processes are handled accurately
• Monitor service and work areas for safety issues, and report maintenance needs
• Learn about local attractions, amenities, and events, and provide information to guests about Wells and area.
• Assist in coordinating, marketing, and providing on-site support for special events
• Build positive relationships with vendors, partners, and the local small business community
• Act as a point of contact for special guest requests
• Respond to guest complaints and challenges and collaborate with the staff team to find appropriate solutions.
• Inspire and motivate the staff team to create services and practices for exceptional guest experiences.

Our ideal candidate:

• Formal hospitality training or equivalent experience
• Demonstrated leadership capacity
• High communication and organizational skills
• Experience in food service and accommodation settings
• High commitment to kindness and professionalism
• Continuous learner and ready to grow with us
• Strong alignment with our values: adventure, balance, charm, history, wilderness, service, creativity, ambition

Job Requirements:

• Must be able to commute or relocate to Wells, BC
• Must be able to lift 40 lbs
• Job will require frequent lifting, bending and use of stairs
• Fluency in English language

What you’ll get:

• Full-time hours
• Starting wage $24/hour, with an increase to $26/hour after completion of probationary period
• Meal benefit
• Portion of tip pool
• Assistance with housing placement
• Opportunity to advance to a management role
• Anticipated start date of December 1st, 2026

Join a creative and supportive team that believes in empowering guests, staff, and community. Take pride in creating a beautiful and welcoming space for all who enter.

How to apply:

Please send resumes to office@wellshotel.com