Part-Time Social Assistance Intake Assistant-Nuxalk Nation

Job Summary/Overview:

Reporting to the Social Assistance Intake Worker, the Social Assistance Intake Assistant will focus on intake support of economic recovery and renewing social assistance in the Nuxalk community.

The Social Assistance Intake Assistant will provide support to deliver service excellence, while supporting Nuxalk Nation culture that values diversity, inclusion and ongoing growth and development.

Key Roles and Responsibilities:

• Provide administrative support services to the Nuxalk community, either virtually or in-person
• Answer community questions via incoming calls and respond to electronic inquiries
• Sort and distribute incoming mail, as well as provide administrative help to the Nuxalk community on outgoing bills or service requests
• Establish and maintain electronic and hard copy filing systems
• Utilize databases to gather/enter Nuxalk community information and data for reports and assignments
• Support community engagement on Nuxalk social administrative needs
• Deliver other duties as agreed to with the Social Assistance Intake Worker in alignment with the Nuxalk Nation goals

Education:

• Office Admin Certificate is an asset

Key Skills, Knowledge, and Abilities:

• Experience with administrative office procedures, practices, and routine office equipment to provide support, either virtually or in-person, in a fully automated environment using online/manual databases to input /access client information
• Knowledge of financial processes and analytical skills to validate, calculate and determine appropriate benefit entitlements

• Financial payment/reimbursement processing and monitoring services
• Proficiency with software such as Word, Excel and PowerPoint, and electronic mail to produce reports, forms, letters, and payments
• An ability to understand and apply the Nuxalk Nations regulations, policies and guidelines governing the social assistance programs to respond to inquiries in a timely and accurate manner
• Excellent written and oral communications skills; must be tactful
• In-depth knowledge of employment law and compliance issues within Canada
• Understanding the Nuxalk Nation’s culture, traditions and language is an asset
• You are aware of and sensitive to issues facing the Nuxalk community and those living with fixed or low income

Wage: $22/hr.

Please submit your cover letter and resume with three references to the following email address:

saintake@nuxalknation.ca

or drop off a copy at the Nuxalk Administrative office

Deadline for Applications: Friday, Nov 5th, 2024 at 3:00 PM