Service Advisor

Job Title: Service Advisor
Company: Burgess Plumbing Heating & Electrical Co. Ltd.
Location: In Person, 36 Broadway Ave North Williams Lake BC.

About Us:
Burgess Plumbing Heating & Electrical Co. Ltd. is a trusted name in the plumbing, heating, and electrical industry. We pride ourselves on providing high-quality service and are looking for a motivated, detail-oriented individual to join our team. As a Service Advisor/Billing Clerk, you will play a vital role in ensuring exceptional customer service while maintaining smooth day-to-day operations in our service department.

Role Overview:
The Service Advisor/Scheduler is the primary point of contact for customers booking plumbing and HVAC/R service, repair, and installation work. This role manages incoming service requests, schedules and dispatches technicians efficiently, and keeps customers informed throughout the process. The Service Advisor/Scheduler plays a critical role in customer satisfaction and branch productivity, balancing technician availability, job urgency, and customer expectations to keep the schedule running smoothly.

Key Responsibilities:

•        Answer incoming calls, emails, and online requests from customers seeking plumbing and HVAC/R service, repair, or installation

•        Gather relevant information about the customer’s issue to accurately determine the nature and urgency of the job

•        Explain service options, estimated timelines, and pricing/dispatch fees clearly to customers

•        Provide budget pricing to customers requesting estimates, where available, to give them a general sense of cost before a formal quote is prepared

•        Follow up on estimates that have been submitted to clients to check status, answer questions, and help move jobs toward a decision

•        Set clear expectations with customers regarding arrival windows, technician assignment, and next steps

•        Follow up with customers before and after appointments to confirm satisfaction and address any outstanding concerns

•        Handle customer concerns, complaints, and rescheduling requests professionally, escalating to the Branch Manager when needed

What We’re Looking For:

High school diploma or equivalent.
Minimum of 1 year of service coordination or similar experience (construction industry experience is a plus).
Strong organizational skills and the ability to multitask effectively.
Excellent communication skills, both verbal and written.
Proficiency with computer applications (MS Office, service management software).
Detail-oriented with the ability to maintain accurate records.
Problem-solving mindset and a customer-focused attitude.
What We Offer:

Competitive pay starting at $21.00 per hour.
Full-time, permanent position (40 hours/week).
Benefits including:
Vacation allotment starting at 2 weeks.
Casual dress
Dental and extended health care
Flexible schedule
RRSP program
On-site parking
Store discount
Schedule:

8-hour shifts (Monday to Friday, Day Shift)
Why Join Us?
Burgess Plumbing Heating & Electrical Co. Ltd. is a company that values its employees and offers opportunities for growth and development in a fast-paced, supportive environment. If you are ready to make an impact, we want to hear from you! Family owned and operated since 1953!

Apply Today!