Resort General Manager – Ainsworth Hot Springs Resort

Are you a hospitality leader ready to combine your career with an incredible lifestyle?

At Ainsworth Hot Springs Resort, we’re looking for a passionate, hands-on General Manager to lead our team and deliver unforgettable guest experiences in one of the most beautiful destinations in the Kootenays.

Nestled on the shores of Kootenay Lake, our resort blends natural beauty, rich Ktunaxa cultural heritage, and rejuvenating hot spring experiences. If you thrive in a fast-paced environment and love building strong teams, we’d love to meet you.

Since 2015, Ainsworth Hot Springs Resort has been proudly owned by the Lower Kootenay Band, marking the return of the Ktunaxa people to this important site in their traditional homeland. We are honored to share this special place with guests from around the world.

What You’ll Do:

As General Manager, you’ll be the driving force behind daily operations, team leadership, and guest satisfaction.

Operations Leadership:

• Oversee all aspects of hotel operations including front desk, housekeeping, maintenance, and food & beverage
• Ensure seamless service delivery and consistently high standards across all departments
• Conduct regular inspections and implement procedures to maintain excellence

Financial & Business Performance:

• Manage P&L, budgets, forecasting, and financial reporting
• Optimize revenue and control costs to meet performance targets
• Collaborate on pricing strategies and revenue management

Team Leadership:

• Recruit, mentor, and inspire a high-performing team
• Provide coaching, feedback, and performance management
• Foster a positive, collaborative workplace culture

Guest Experience:

• Build strong relationships with guests and handle escalated concerns
• Identify opportunities to elevate guest satisfaction and loyalty
• Be present and visible throughout the property

Community & Growth:

• Represent the resort within the local community and tourism industry
• Support job fairs, partnerships, and charitable initiatives
• Help drive marketing efforts and strengthen brand presence

Systems & Innovation:

• Manage and optimize hospitality systems (PMS, POS, HR/Payroll software)
• Identify ways to streamline operations and enhance the guest experience

Compliance & Safety:

• Maintain compliance with safety, health, and licensing requirements
• Ensure a safe and secure environment for guests and staff

What You Bring:

• Proven experience in hotel or resort management
• Strong leadership, communication, and decision-making skills
• Solid financial acumen (budgeting, P&L, forecasting)
• Ability to thrive in a dynamic, hands-on environment
• Passion for hospitality and delivering exceptional service

Compensation & Perks:

• This is a Full Time, Permanent position – Wednesday to Sunday
• Salary: $85,000 annually
• Health benefits package
• Temporary accommodation is available while you settle into the area
• Year-round career opportunity

Why Ainsworth Hot Springs?

• Work in a stunning lakeside mountain setting
• Be part of a resort rooted in the cultural heritage of the Ktunaxa people
• Join a supportive team committed to authentic hospitality
• Enjoy a lifestyle where nature and career meet

Apply Today!

If you’re ready to lead, inspire, and create memorable guest experiences in a truly unique setting, we want to hear from you! Send your resume and cover letter to cblaquiere@go2hr.ca

Apply now and take your career to new heights, naturally.