System Technician

A little about us:

What we do at Shaw matters – in a world where being connected has never been more critical, we bring the best wireline and wireless technology and solutions together to create exceptional customer experiences. Every day we help millions of Canadians live their best-connected lives through the strength, capacity and combined power of our Fast LTE and Fibre+ networks.

At Shaw we say we’re brighter together, and we believe it’s the diverse mix of brilliant people here that really makes us shine. When you join our team, you’ll see we are so much more than just a company. Shaw connects you with limitless opportunity, an incredible culture, career development and a great benefits package. We are a friendly, collaborative group, and we have a lot of fun finding new ways to delight our customers.

As a System Technician, you will:

• Install residential wiring, including drops, outlet wiring, and building infrastructure.
• Operate and understand test equipment related to the maintenance of 2-way coaxial and fibre systems including system analyzers, field strength meters and leakage monitors.
• Detect, diagnose and correct issues affecting the services of our customers in a safe and controlled manner.
• Respond to and resolve customer service issues arising from the installation and operation of the Shaw High-Speed Internet, Digital Phone and/or cable services with an extreme emphasis on one-call resolution.
• Complete all routine service calls independently as well as work with other technical staff as required to ensure the correction of customer problems in an effective and timely manner.
• Ensure vehicle, test equipment and tools are maintained in excellent condition.
• Maintain accurate system records and support documentation for all work orders.
• Promote and sell a positive image of Shaw’s products and services.
• Learn and adhere to all applicable Health & Safety regulations.
• Various other duties as needed.

A typical day:

Love troubleshooting? We have the role for you! Our System Technicians perform project co-ordination and design to facilitate with the construction, maintenance and repair of our communications network – join our team today!

Your skills/experience:

• Proficient troubleshooting skills
• knowledge and ability to use relevant test equipment
• Must possess and maintain a valid driver’s license and must provide a driver’s abstract annually
• Physically able to perform all aspects of job including, climb ladders and poles, carry ladders, drag manhole covers 1 – 1.5 m, move televisions and/or entertainment units and/or computer stations, work in a crouched position behind furniture, and work in confined areas such as attics.
• Standout colleague with excellent written and verbal communication skills and a commitment to improvement
• Ability to perform work safely in all types of environmental conditions – indoor and outdoor
• Ability to work various shifts including evenings, weekends and statutory holidays
• A positive “can do” demeanor and customer focused approach that will enable you to deal with exciting situations with integrity, empathy and sincerity

Other details:

• This position requires the successful completion of a criminal background check

For more information and to apply online, please visit: Shaw – System Technician (njoyn.com)

Privacy Disclaimer

At Shaw, we believe diversity and inclusion are integral to the continued growth and success of our entire company. We believe diversity and inclusion enhances our Company’s culture and creates a sense of belonging where people feel comfortable bringing their true selves to work. This in turn promotes innovation through harnessing the variety of experiences, thoughts, and perspectives our employees have to offer. We encourage applications from all qualified individuals, regardless of race, gender, age, or any other identifying characteristic. Shaw Communications, through its third-party vendor, collects and stores information applicable to the candidate profile you create when you submit the information asked for below. The use and disclosure of the collected information is for the sole purpose of job search and placement activities for Shaw Communications. The information is subject to Personal Information Protection and Electronic Documents Act. The information will be retained and when disposed of, it is done so in a secure manner. Your profile will become inactive and moved to the archive if you do not access your profile for a period of 1 year.