Customer Service/ Cargo Agent
Join our team!
Pacific Coastal Airlines is currently looking for a permanent part time on call Customer Service/Cargo Agent. This position is based out of Williams Lake Airport. Pacific Coastal Airlines is headquartered at the South Terminal building at Vancouver International Airport. We fly scheduled and charter service between busy international airports, remote destinations, and beautiful communities in the province of British Columbia and Southern Alberta.
Pacific Coastal Customer Service/Cargo Agents are responsible for providing outstanding customer service to our clients. They also process cargo, including preparing computerized air waybills. Customer Service/Cargo Agents work in conjunction with flight crew and ramp.
The ideal candidate for this position is someone who has excellent people skills and enjoys working in ever-changing environment where multi-tasking and flexibility are the key attributes. He/she is responsible to ensure that Company Standard Operating Procedures and air cargo security regulations are adhered to at all times.
Job Responsibilities:
- Provide information in-person and over the phone on flight schedules, routes, fare options.
- Book reservations, prepare boarding passes, check baggage and collect fees in accordance with company policy and tariff rules.
- Assist passengers with boarding and disembarking the aircraft, including those requiring assistance.
- Announce flight arrivals, departures, and boarding information.
- Communicate with flight crew, ramp, fuelers, security, dispatch, other airlines and all other necessary parties in order to efficiently operate flights.
- Resolve service disruption issues such as missed or cancelled flights.
- Lift baggage on to baggage belt.
- Weigh and screen cargo, collect payments, prepare and issue air waybills.
- Deal with time-sensitive shipments, notify customers of the freight arrival.
- Trace lost or misdirected cargo.
- Possess an excellent understanding of company products and services and effectively promote them while on duty.
- Ensure the safety, security of all customers and their possessions at all times.
- Pass initial and annual regulatory exams; keep up to date on changes.
- Other duties as assigned.
Qualifications:
- Previous customer service experience required
- Capable of lifting up to 70 pounds
- High level of computer proficiency, MS Office skills
- Must be able to obtain and maintain designated security clearance
Skills & Abilities:
- Strong written/oral communication and teamwork skills
- Ability to read, understand and apply/enforce procedures and regulations
- Work independently under minimal supervision and/or as part of a team
- Complete tasks in an efficient and accurate manner
- Available for afternoon and evening work; including weekends, holidays, and/or split shifts
WHY PACIFIC COASTAL AIRLINES?
Company Culture: We honour our company motto of People Friendly, People First for both our employees and our passengers. We encourage a positive, caring workplace and put a high value on collaboration, accountability, and loyalty. We are inclusive, respectful, and have a friendly corporate culture.
Travel Benefits: We offer excellent travel perks within the Pacific Coastal network for employees, their families, and their buddies. Also available to employees and their eligible family members is standby travel on many other airlines across the world. Additionally, employees are eligible for corporate discounts with various hotels and restaurants within the communities we serve as well as steeply discounted cargo shipping within the Pacific Coastal Airlines network.
Employee Programs: We have employee recognition and reward programs, a milestone service recognition program and employee appreciation events throughout the year.
Pacific Coastal Airlines is an equal-opportunity employer. We are committed to a policy of non-discrimination in all of our employment practices. We welcome and encourage applications from all qualified individuals, regardless of ethnicity, gender, disability or any other identifying characteristic.
