Working with our internal and external stakeholders, the Senior Operations Manager oversees all activities for North Coast, Peace Region and Prince George divisions of Securiguard’s Security Operations. Furthermore:

This role will involve providing guidance, mentorship and instruction to the account management team with the goal of enhancing service delivery to an existing key client base, increasing operational efficiencies and implementing cost controls to maximize profits, minimize non-billable overtime and maintain appropriate wage budgets.

Key Responsibilities:

• Manages, monitors and reports on key performance indicators (including financial performance) for all aspects of Securiguard’s service delivery.
• Manages the activities of the North Coast, Peace Region and Prince George branch offices on a daily basis, and acts as a resource and conduit of information for addressing operational issues and problem-solving; makes the final decision on appropriate course of action.
• Clarifies the roles and responsibilities for operations team members, ensures they are aware of what is expected of them, scope of authority, and relationships to others, and that they have the resources to do their work effectively.
• Provides ongoing and regular performance feedback to all direct reports and recognizes their efforts and contributions on a timely basis; works with them to implement development plans to support their professional growth.
• Liaison between Client and Securiguard to resolve challenges and ensure the delivery of services meets or exceeds present or future expectation.
• Meet with clients on a regular basis to ascertain future needs and level of satisfaction.
• Ensure all contract requirements are being met.
• Engage with First Nation partners and ensure maximization of FN employment and local employment through coordination of BST classes and identification of the nation members who already hold their security license
• Engage with First Nations partners to build relationships
• Foster a culture of safety within the team and sites, with a goal to manage to zero incidents
• Manage implementation and ongoing oversight of our Pandemic Plan to protect our staff, clients and local Indigenous and Non-Indigenous communities from the Spread of COVID 19
• Ensure team has full oversight of tailgate safety meetings, set up field level risk assessments and identification of hazards before officer deployment
• Work with team to investigate and report on all security and safety incidents, utilize electronic software provided and provide recommendations and solutions based on findings of the investigations. Implement corrective actions as required
• Ensure team coordinates fleet team to facilitate repairs / regular maintenance as required. Ensure all vehicles are properly equipped with project requirement’s
• Be on call and able to support the operations as required
• Ongoing review of “cost of service” to ensure acceptable profit margins.
• Suggest improving options or ideas to the client on how their security program can better enhance the security of their property assets and employees.
• Visit client sites on a regular basis to maintain working knowledge of services required and how it can be improved.
• Meet with security site supervisors and staff to hear challenges that could require your assistance in reaching a resolution.
• Resolve account issues with your team in a timely manner.
• Inform clients on new technical advancements or services which would assist in supporting their needs.
• Work with the team to assess supervisors and security officers through “Quality Assurance” audits and address weaknesses building on positive performance.
• Work with the team to identify and promote security officers from within for job enrichment or advancement opportunities.
• Work as a team with the scheduling, recruiting, training, payroll, accounts receivable departments to solve all client issues.
• Maintain and update critical data bases and files with important information related to the client on the computer system.
• Meet and maintain internal documentation or reports as required.
• Attend all weekly operations meetings as required.
• Oversee discipline issues as required.
• Facilitate training and succession planning of management staff.

Experience Requirements:

• Minimum of 5 years experience as a manager in an operational setting combined with or in addition to working in the security industry or law enforcement preferred
• Experience in loss prevention, security or law enforcement with experience in large or multiple sites is an asset
• Experience in an operational setting involving the management and supervision of a large number of staff members
• Security professional with proven management experience within the security industry, the public sector or armed services is an asset
• Strong management and leadership skills together with excellent communication, influencing, negotiating and engagement skills
• Sound judgment and decision making skills, with a ‘hands on’, problem solving approach, able to remain calm under pressure and take control of incidents
• Experience of writing procedures, drafting reports, preparing business cases and compiling and adjusting duty rosters to meet shortfalls in staffing levels
• University Degree and/or College Diploma or certificate in Security Operations, or equivalent experience is an asset.

Special Qualifications and Training:

• Experience in managing operations in construction and critical infrastructure environments an asset
• Experience managing safety programs
• BST, valid Class 5 BC Driver’s License and access to or possession of vehicle for attending to all client sites.
• Demonstrated attributes in leadership, judgment, decision making, delegation, planning, organizing, problem solving, analytical skill, interpersonal sensitivity and tolerance are required.
• Supplementary course work such as CPP or other industry standard certifications would be an asset.
• Strong communicator with assertive interpersonal skills and team player are critical to success.

About Us

Securiguard Services Ltd. is a leading provider of corporate security in Western Canada through a focus on listening, creating value and doing what we say. With offices in Vancouver, the Fraser Valley, Victoria, Nanaimo, Kelowna, Terrace, Fort St. John and Edmonton, we employ over 2000 security officers and offer a comprehensive selection of services. Securiguard has proven expertise in deploying security personnel across BC and Alberta into remote areas for work in mining camps, oil and gas sites (including pipelines) and critical infrastructure projects.

Securiguard is an equal opportunity employer and we value the diversity of our staff. We are committed to building a facilitative environment of respect, inclusiveness and career growth.