Visitor Information Centre Superhero!
District of Wells – Visitor Information Centre
Customer Service Superhero!
The District of Wells is currently searching for hardworking, friendly, Customer Service Superheroes who are:
Superior in Customer Service.
There are 3 Seasonal position openings available, one (1) full- time and (2) part time positions commencing ASAP until September/October 2020.
He/she will work with the Chief Administrative Officer to oversee the entire operational functions of the onsite Visitor Centre. He/she is the first contact for visitors and must welcome with enthusiasm and good humour. He/she will also track visitor statistics. This individual will have had experience in reporting documents and statistics or be willing to train in such. He/she will liaise with other site services (Lakeshore play and Maintenance) to ensure all visitors have a memorable experience while visiting the site.
Supervision
The Visitor Centre Superheroes will report directly to the Chief Administrative Officer. They will be mentored through regular contact, supervision, hands on training and performance feedback. Customer service training will be conducted at the beginning of the season, as well as ongoing team building, problem solving and conflict resolution.
Successful candidates will demonstrate the following:
• Passion for sharing knowledge and information with others about local highlights, attractions, and visitor experiences Wells and the region has to offer
• Strong appreciation for the importance of providing exceptional customer service and will actively seek means to improve visitor services and the local experience
• An understanding that the information provided to guests varies based on individual needs and interests and the information provided will be customised to accommodate requests
• An enthusiasm for outdoor activities, event participation and working with the public.
• Willing to work weekends and statutory holidays
Please apply to Attention: Donna at admin1@wells.ca or apply at the District office located at 4243 Sanders Avenue, Wells, BC before 4:00pm Friday May 22, 2020.

