Housekeeping Room Attendants
- Responds to guests and staff inquiries, requests and complaints in a prompt and courteous manner
- Ensures all lost property items left in guest rooms are recorded on the worksheet and handed in to the Supervisor/Manager at the end of the shift
- Ensures all maintenance and safety hazards are promptly reported to the Supervisor/Manager to minimize hazard risk
- Takes personal responsibility for equipment, ensuring it is operated correctly and secure at all times
- Maintains an up to date knowledge of all chemicals and cleaning products, and the correct handling procedures
- Reports any unusual or suspicious persons/activities happening in the area of security to the manager
- Reports any maintenance issues including burned out light bulbs
- Puts stationary in folder along with pens and places in desk drawer
- Check under bed, drawers, and closet for left behind articles and or trash
- Cleans sink and fixtures
- Restock all terry, soap, glasses, comment cards, coffee and other amenities
- Clean coffee pots when needed, – ensures pots are plugged in
- Arrange furniture following use by guests
- Deliver and retrieve items on loan to guests e.g. iron and ironing boards
APPLICABLE SKILLS:
- Excellent customer relations.
- Must have time-management skills.
- Adaptable to change and be able to handle multiple priorities under pressure.
- Eager and focused to exceed guest expectations.