Union/Non-Union: Non Union
Position: Homeless Outreach Worker
Status: Full Time, Regular
Department: Homeless Outreach Program
Hours of Work: 8 hour shifts with 1 hr unpaid lunch break
Days Off: Saturday and Sunday
Hourly Wage Range: $27.54 – $31.61
Job Classification: JJEP 11
Start Date: April 16th , 2025
Job Purpose
The Homeless Outreach Worker engages with individuals experiencing homelessness, assisting them in accessing essential services, securing housing, and connecting with community resources to support stability and well-being. This role focuses on direct client support, advocacy, and outreach efforts to prevent and address homelessness.
Key Responsibilities
• Conduct outreach on foot or by vehicle to locate and engage with individuals experiencing homelessness in parks, shelters, and other areas.
• Provide support and advocacy to connect clients with housing, income assistance, and social services.
• Respond to concerned citizen calls and document outcomes.
• Assist clients in securing housing, maintaining tenancies, and overcoming barriers such as financial or social challenges.
• Act as a liaison between clients and landlords or the Ministry of Income Assistance to help clients maintain housing and benefits.
• Provide transportation for clients to essential appointments.
• Offer life skills support and referrals to health and social programs.
• Provide enhanced services during extreme weather conditions by distributing supplies such as water or blankets.
• Assist clients with completing necessary applications, including rental agreements, subsidy forms, and income assistance documents, and registering for BC Housing subsidies managed by CMHA.
• Coordinate the acceptance and distribution of furniture and household item donations.
• Attend community meetings to stay informed about available services and supports.
• Maintain accurate client files, records, and case notes in compliance with agency requirements.
• Maintains accurate and up-to-date information on funder data bases in compliance with contract requirements.
Qualifications
Education & Experience:
• Completion of a recognized support worker certificate program, or an equivalent combination of education, training, and experience.
• 2+ years of experience working with individuals facing mental health challenges, addiction, poverty, and homelessness.
• Knowledge of local resources and First Nations culture.
Skills & Abilities:
• Strong interpersonal and communication skills.
• Ability to work independently and as part of a team.
• Knowledge of the BC Residential Tenancy Act and housing-related programs.
• Proficiency in Microsoft Office and database systems.
• Conflict resolution and crisis intervention skills.
• Strong organizational and time-management abilities.
Conditions of Employment:
• Valid BC driver’s license and access to a reliable, insured vehicle.
• Ability to pass a Criminal Record Check.
• Completion of de-escalation and Indigenous cultural competency training.
• Availability for flexible hours, including evenings and weekends.
• Working Conditions
Working Conditions
• 70% community-based outreach, working outdoors in all weather conditions.
• Regular travel within the community and surrounding areas.
• Physical requirements include lifting and moving items such as furniture and supplies.
Interested applicants please forward a completed internal job posting application form by email to sarah.landry@cmhacariboo.org by noon on the closing date.