Crisis Intake & Support Worker – Safe House
Reports To: Director of Family and Social Development
Job purpose
This role is responsible for providing services intended to provide short-term protective accommodation, on an emergency crisis-intervention basis, to primarily high-risk women and children.
Duties and responsibilities
“Safe House” is a supportive housing program that provides a continuum of support for mothers in need by keeping families together. It is staffed by a small cohesive team of individuals who work with families through an innovative supportive housing model designed to build on the strengths and supports of each family.
Safe House
- Client Intake as per established guidelines, procedures, and policies
- Client Support as per established guidelines and assist client with resources available to ensure client safety and mental wellbeing with the support service providers in the area
- Update and maintain case files to ensure that data and statistics are up to date
- Ensures client confidentiality
- Ensures compliance with all safety procedures as required by SFN
- Must maintain the ability to work in a positive and professional manner with participants
- Must have the ability to deal with differences of opinion in a constructive and positive manner, whether with participants, other staff, or professional support
- Ensures cleanliness of house and property and reports maintenance issues/required repairs as they arise
- Ensures security cameras are in working order
- Other duties as assigned
Crisis Line
- Answer all crisis calls in a calm manner; refer to other service providers as deemed necessary
- Maintain an up-to-date inventory of all service providers
- Keep log of all incoming calls and maintain case files
- Maintain client confidentiality as required by SFN
Working Relationships
- Maintaining a positive image and professional working relationship for the Saulteau First Nations with SFN Staff, service providers, and clients
- Follow the SFN Human Resources and policy manual
Education
- Post-secondary in Child and Youth Care, Community Support, or equivalent with experience in providing support to women and children; or a minimum of 2 years relevant combination of education and experience
Qualifications
- Ability to follow and implement program policies and procedures
- Understanding around Trauma Informed Care and trauma informed communities
- Problem Solving/Reasoning/Creativity
- Report Writing & Documentation
- Crisis Management/Conflict resolution skills
- Ability to mentor and teach life skills
- Computer/Technical Literacy
- Ability to maintain confidentiality
- Well-developed planning and organizing abilities
- Ability to deal tactfully with sensitive issues and maintain confidentiality of records and discussions
- Ability to use Microsoft Word, Excel, PowerPoint, and Outlook
- Clean Drug and Alcohol test
- Valid BC Class 5 Driver’s License
Additional Information:
Training will be provided for specific qualifications for this position relevant to the requirements of this position which may include but are not limited to the following:
- Crisis intervention training
- Working with victims of Trauma
- Suicide prevention training
- Selfcare training
Work Conditions
The position requires the incumbent to have the ability to function independently, and frequently under pressure while managing multiple concurrent projects and deadlines.
On-call coverage as agreed upon with Supervisor.
Additional Information Opening our Safe House is a NEW Venture and therefore shifts will be discussed with successful candidates. |
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| SFN remuneration includes a group benefits package including a pension plan for Full-time Permanent Positions. | For consideration, interested persons should submit a cover letter and resume and three references.
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Preference will be given to persons of Aboriginal ancestry in the event of equal qualifications. |
| We thank all applicants for their interest, however, only those selected for an interview will be contacted.
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Please note other requirements of this position: Criminal Record check Valid driver’s license Oath of Confidentiality |
Position will be posted online until suitable applicant is selected.
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If interested send your resume to HR@saulteau.com Position will be considered open until suitable candidate is selected. |
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