Under the direction of the Senior Manager, the Housing Manager contributes to the overall success of the organization by coordinating access to housing assistance, advisory services, identifying housing needs, managing rent and maintenance fees, administering housing renovations, housing maintenance and capital projects, managing the budget and meeting reporting requirements for housing in the community according to the organization’s vision, objectives, and strategic direction.  The Housing Manager oversees staff and inspects facilities, using excellent communication skills to build productive and effective relationships.

Duties and Responsibilities

Operations:

1. Develops an operational plan which incorporates goals and objectives for programs and services, including program delivery and evaluation
2. Delivers the provision of housing to community members by establishing and implementing policies and procedures, managing maintenance of the premises through work orders and purchase orders, arranging for renovations and repairs that meet building codes and standards
3.  Establishes procedures for optimal administration and communications within the department and with the tenants
4. Responsible for all aspects of tenant relations, including record keeping, and compliance with Tenancy Agreements
5. Identify gaps and provide processes to streamline operations, paper and work flow.
6. Prepares annual budgets and monitors expenditures throughout the year to stay address variances
7. Undertakes annual housing inspections documenting findings and adding new requirements to annual plans and budgets
8. Develops tools and systems to educate tenants, promote reporting of maintenance issues and ensures compliance with policies and sense of responsibility and ownership
9. Collects rents and maintenance fees, and develops a collection system for arrears, accounts for insurance and mortgage payments, loan applications and renewal documents
10. Supervises capital projects ensuring they are completed on time and within budget
11. Establishes a warehouse to stock common parts required
12. Meets regularly with government bodies, industry, Indigenous organizations, etc. to share information and identify problem areas, and works towards developing solutions to issues
13. Identifies, promotes and coordinates partnership opportunities with Indigenous and non-Indigenous communities focusing on housing, public works, maintenance and capital initiatives
14. Conducts needs assessment with the community to identify needs and to provide information to external agencies as well as governing body that feeds the operational plan
15. Consults and liaises with other housing, maintenance and capital experts to share information and to potentially formulate joint special projects which would enhance the delivery of existing programs and services
16. Establishes a Housing Committee with Terms of Reference in collaboration with the Senior Manager
17. Sets up Housing Committee meetings and creates the agenda, minutes and other documentation
18. Works closely with Social Development in the administration of rents for tenants on Social Assistance
19. Creates a safe and healthy environment where facilities are well maintained
20. Works in conjunction with Operations and Maintenance Manager, to cover when needed for leaves and absences.

Human Resources and Administration:

1. Oversees and supervises all housing, staff & contractors; involved in the recruitment and development of housing staff
2. Takes responsibility for the orientation, performance review and development of staff
3. Manages team performance by setting expectations and regularly reviews performance with staff; acts as coach and mentor to address performance issues; and administers progressive disciplinary actions as required
4. Ensures employee compliance with Band policies and procedures
5. Coordinates and leads department staff meetings, sets the agenda, provides minutes and clearly communicates Band information to staff
6. Keeps the Band Administrator informed of sensitive and important issues and events
7. Prepares and submits regular activity reports and statistics to appropriate agencies and the communities
8. Ensures there is a system of checks and balances for the maintenance of accurate and confidential files and records; complies with reporting requirements
9. Maintains database to track and follow up on all contracts, projects, and properties
10. Develops a communication strategy for public awareness of programs and events
11. Participates in various community, council and committee meetings
12. Establishes and maintains annual operating budget and works to secure adequate revenue and funding
13. Other duties as assigned or required

The duties listed are provided as examples of area of responsibility and are not intended to create limits to responsibility but to help understand the scope of the position. All staff are expected to be team oriented and maintain confidentiality of all information gained while working with the organization.

Qualifications

Education:

• Degree in Business Administration or Property Management designation, preferred but not necessary.
• Minimum 5 years’ experience in tenant relations, property management, administration or operations

Competencies:

The Housing Manager should demonstrate competence in some or all of the following:

• Respect for Others – Builds Trust – Interacts sensitively, respectfully and in a non-judgmental manner to develop and maintain co-operative relationships.  Models the values of the organization and demonstrates integrity in all actions
• Influence and Impact – Uses knowledge of situations to identify potential impacts and uses persuasion, presentation, or negotiation to convince others to adopt a specific course of action
• Communicates Information – Communicates and discusses with team critical information including rationale behind decisions. Creates an environment where open honest communication is valued and develops strong, cooperative relationships
• Results Orientation – Pursues excellence while achieving results that meet or exceed customer requirements focusing on the highest priorities
• Delivers on Commitments – Delivers on commitments to internal and external customers, demonstrating a sense of urgency and follow-through
• Innovation – Makes an effort to improve performance or operational activities by trying new things, finding new ways of doing things and looking for improvement
• Analytical Thinking – Observes identifies and organizes information to detect underlying issues.  Recognizes patterns to interpret implications, ascertain solutions and make recommendations

Skills and Abilities:

• Budgeting experience and strong financial literacy
• Ability to set up systems and processes to ensure optimum work flow
• Excellent verbal and written communication skills
• Project management capacity and/or basic understanding
• Experience with Microsoft Office Software including Word and Excel
• Ability to work independently and build effective interpersonal relationships
• Ability to self-regulate, meet deadlines, have attention to detail, and respect confidentiality
• Ability to develop reports that identify issues and solutions

Experience:

• Five years business, property management, or related experience
• Experience supervising and managing staff as well as developing and managing budgets
• Project management experience, an asset

Working Conditions

• Travel will be required to Dog Creek if residing outside of community
• A vehicle will be provided for daily work within Dog Creek and Canoe Creek
• Receives minimal supervision with occasional direction and very few checks of the work performed
• Ability to work from home up to 2 days per week

Conditions of Employment

• Must be able to obtain and maintain a Criminal Records Check
• Must be able to obtain and maintain a valid BC Driver’s Licence
• Must provide a vehicle in good operating condition and appropriate vehicle insurance to meet program requirements

Directly Supervises

• Tenant Relations Clerk (currently vacant), Contractors

General Category:

• Operates as part of a team and is flexible about the boundaries and functions of the job
• Maintains open and professional communications with co-workers, leadership and all others who do business with the band.
• Ensures that all internal and external deadlines are met
• Travels as required in the performance of their job
• Serves on committees as directed by the Band Administrator
• Takes responsibility for identifying upgrading of personal skills necessary to perform job duties
• Successfully completes all training courses undertaken at the direction of Band Administrator.
• Maintains confidentiality of all information seen, heard or obtained by virtue of employment
• Recognizes and respects all cultural diversity and has an understanding of Aboriginal culture

How to Apply:

By email at general@sxfn.ca