Title: Information Technology Coordinator
Reports To: Band Administrator
Job Summary:
The Information Technology Coordinator (ITC) contributes to the overall success of the Soda Creek Indian Band(SCIB) and the four Northern Secwepemc te Qelmucw (NStQ) communities by providing effective Information Technology (IT) that enhances the delivery of their services. The ITC oversees or provides support to a wide variety of IT services from its beginning to its end and endeavours to deliver complete functional solutions. This includes developing effective strategies, policies and recommendations that will grow and sustain IT services. To achieve this the Information Technology Coordinator must have strong technical and communication skills, as well as a flexible approach to managing multiple priorities.
Duties and Responsibilities
A: General Technology/Technical Support Duties:
Oversees IT Service & Support Contracts
Performs server/network administrative duties, including user account management (setting up new users, managing passwords and server keys )
Deals with vendors on purchase and implementation of systems and equipment, ensuring budget and project deliverables are met
Ensures operational procedures and policies for computer use matches the organizational policies
Maintains shared network data stores for forms and other files at the department and organization levels
Assists in the coordination and development of IT training courses and materials
Provides management and development of internal use databases and related systems
8. Supports communication tools including websites, blogs and other software with technical support and co-ordinating training
9. Researches and provides recommendations for technical solutions identifying costs and advantages for hardware, software and technology advances that would benefit the organization
Designs, programs and implements electronic corporate reporting capabilities for a variety of protocols and platforms such as webcasts and webinars
11. Stays current with technology to be able to provide advice and guidance
12. Provides assistance to management for special projects, including conducting research and coordinating reports and documentation; facilitates data manipulation, integrity, and accessibility as needed
The duties listed are provided as examples of area of responsibility and are not intended to create limits to responsibility but to help understand the scope of the position. All staff are expected to be team oriented and maintain confidentiality of all information gained while working with the organization.
B: Areas of Responsibility and/or Oversight
The ITC will recommend, procure, configure, deploy, manage and provide ongoing support in the following areas:
Desktop Computers
1. PC Hardware
2. Desktop Operating Systems
3. Application Software
Servers
1. Hardware
2. Server Operating Systems
3. Network Applications (i.e. Exchange)
4. Backup and Disaster Recovery
5. Directory Management (i.e. Active Directory)
Local Area Networking
1. Wiring
2. Switches
3. Router/Gateways
4. Wireless Devices (i.e. Access Points)
5. Network Protocols (DNS, DHCP, etc.)
Wide Area Networking and Internet Access
1. Internet Service Provider services
2. VPN and Remote Access
3. Hosted Services
a. Domain Name Registration
b. DNS
c. Services (Email, Web site, FTP)
Peripherals
4. Printers
5. Scanners
6. Projectors
7. Multifunction Devices
8. Tablets and Cell Phones
Note that the above areas of responsibility are not exhaustive but are meant to provide an overview of the areas the ITC will be involved in. Some areas may be added or removed as needs change and IT systems evolve.
Qualifications
Education:
High School Completion to Dogwood or General Education Development Certificate
Technical trading at a College or University level
Completion of industry standard certification (CompITA ,Microsoft, or other vendor specific)
Competencies:
The SCIB Technology Training Coordinator should demonstrate competence in some or all of the following:
1. Team Player – Facilitates team effectiveness by actively participating in ways that respect the needs and contributions of others and assists in achieving organizational goals
2. Relationship Building – Develops strong, cooperative relationships with internal and external partners, customers, clients and colleagues to build long term relationships that foster collaboration and partnership
3. Influence and Impact – Uses knowledge of situations to identify potential impacts and uses persuasion, presentation, or negotiation to convince others to adopt a specific course of action
4. Communicates Information – Communicates and discusses with team critical information including rationale behind decisions. Creates an environment where open honest communication is valued and develops strong, cooperative relationships
5. Results Orientation – Pursues excellence while achieving results that meet or exceed client focusing on the highest priorities
6. Continuous Learning – Continuously acquires and applies knowledge, skills and abilities to enhance capacity, performance, and employability and to think about how to bring new ideas to move the organization forward
7. Analytical Thinking – Observes identifies and organizes information to detect any underlying issues. Recognizes patterns to interpret implications, ascertain solutions and make recommendations
8. Solution Evaluation – Evaluate solutions implemented to confirm success and to develop and implement adjustments if/when required
Skills and Abilities:
1. Solid understanding and hand on experience in managing desktop computers, LANs and WANs, computer software, and peripheral equipment
2. Ability to learn and support new systems and applications
3. Knowledge of federal copyright laws as they pertaining to use of software
4. Ability to read and understand technical documentation on hardware and software
5. Ability to troubleshoot programming changes, errors, and subsequent modifications
6. Knowledge of website design, development, and use of Content Management Systems (CMS)
7. Able to stay abreast of current and future technological developments or trends in the area of office technology
8. Understanding of Relational Database Design and uses
9. Ability to design and coordinate technical training for end users
10. Ability to analyze and explain information on viable benefits to colleagues and superiors
11. Good written and verbal communication skills
12. Able to work independently or as part of a team, be detailed oriented and self-motivated
13. Ability to accept and integrate constructive feedback from superiors
14. Effective deadline management and project management skills
15. Knowledge of service level agreements and service delivery standards
Experience:
1. At least 2 years of direct work experience with server/network implementation and administration
2. At least 2 years of experience working with and supporting Microsoft Office applications
3. Demonstrated knowledge of database design/analysis, client-server architecture
4. Strong knowledge of computer, network and server performance tuning, backup, recovery, storage management and related methodologies, processes, and tools
Working Conditions
1. Office environment: the employee must be aware of the sensitivity and confidentiality of data exposed to by virtue of their position
2. Travel to other related organization locations will be required
3. Ability to perform the physical requirements of the job which may include heavy lifting and carrying occasionally (ability to occasionally lift items as heavy as 25 lbs.)
4. Moderate supervision: less frequent direction and review of the work performed
5. Ability to attend and develop training presentations
6. Manual dexterity required to use desktop computer and peripherals
7. Overtime as required
Conditions of Employment
1. Must be able to obtain and maintain a clean Criminal Records Check
2. Must be able to obtain and maintain a valid BC Driver’s Licence
3. Must provide a vehicle in good operating condition and appropriate insurance to meet program travel requirements
Directly Supervises
1. None at this time
General Category:
Operates as part of a team and is flexible about the boundaries and functions of the job
Maintains open and professional communications with co-workers, board members and all others who interact with the society or member bands
Endeavours to ensures that all internal and external deadlines are met
Travels as required in the performance of their job
Serves on committees as directed by the Band Administrator
Takes responsibility for identifying and upgrading of personal skills necessary to perform job duties
Successfully completes all training courses undertaken at the direction of Band Administrator
Maintains confidentiality of all information seen, heard or obtained by virtue of employment
Recognizes and respects all cultural diversity and has an understanding of Aboriginal culture
Email your application to:
Deanna Dormuth, Executive Assistant Email: execasst@xatsull.com
Mail your application to: Fax to: 250-989-2300
Attention: Deanna Dormuth
Soda Creek Indian Band
3405 Mountain House Road
Williams Lake, BC V2G 5L5
Application Deadline: December 13, 2019 by 4PM
Applications will be accepted by email, hand delivery, fax, or by mail.
NOTE: Cover letter and Resume received after 4:00PM on December 13, 2019 will not be considered. Only those selected for an interview will be contacted.
Preference will be given to persons of Aboriginal ancestry as per Section 16(1) of the Canadian Human Rights Act.