Nuxalk Health and Wellness

Nuxalk Complex Care Housing Coordinator

Job Summary/Overview:

Nuxalk Health and Wellness is launching a Complex Care Housing (CCH) program for community members living with complex and concurrent mental health and substance use issues. Complex Care Housing aims to improve housing stability, improve health outcomes, improve community inclusion, reduce the use of acute care and emergency services, and reduce criminal justice system involvement.

Reporting to the Health and Wellness Director, the CCH Coordinator will work with participants living in CCH and will also be managing and overseeing staff who work with clients living in CCH. The ideal candidate has a background in providing trauma-informed care as well as working from a harm reduction perspective. They will have experience working in a leadership capacity with First Nations communities and will have knowledge of relevant legislation and government policies. The coordinator will have experience in providing culturally safe care for individuals with mental health and substance use issues and have a deep understanding of the impacts of colonization on the mental wellness of participants.

About the Housing Coordinator Role:

The CCH Coordinator will be based out of the CCH site and will collaborate with the CCH team members to deliver client centred and culturally safe primary care. The role will coordinate and support the delivery of daily activities of care for residents of CCH. The coordinator will co-plan and support the implementation of therapeutic services for clients with complex and concurrent mental and medical conditions and substance use. The coordinator will be responsible for supporting the development and practice of CCH team members, being responsive to their needs. The coordinator will help to facilitate healthy professional working relationships based on trust, respect and healthy boundary setting. The coordinator will have experience practicing from a harm reduction and trauma-informed perspective and is genuinely interested in strength-based approaches and solutions.  The coordinator will co-develop policies and procedures and has experience being a leader supporting staff from a variety of backgrounds and work experiences. The coordinator will be responsible for scheduling, as well as vacation and leave requests so operations are covered. The CCH Coordinator will have a strong knowledge of the health care system and services available in the Nuxalk community and will work in partnership with providers, participants, and their families.

Key Roles and Responsibilities:

• Acts as a clinical resource for members of the interdisciplinary team and promotes interdisciplinary collaboration for treatment concerns, continuity of care, and community resource coordination.

• Provide leadership and supervision to staff members, including the coordination of hiring of team members and coordinating work schedules.
• Prioritizes land-based healing options for participants living in CCH.
• Supports participants’ goals through an Indigenous lens of wellness. Ensures participants have access to traditional medicines, cultural leaders, knowledge keepers, Elders and ceremonies as well as harm reduction programs such as Managed Alcohol.
• Facilitates improved participant healthcare experiences and participant determination of wellness.
• Facilitates excellent team communication, conflict resolution, and interpersonal skill development.
• Ensures excellence in integrating Nuxalk wellness practices into primary, complex, and mental health care for clients.
• Assists team in liaising with Nuxalk Health and Wellness staff as well as VCH and other community service providers.
• Ensures proper documentation and clinical records are confidentially maintained.
• Responsible and accountable for reporting participant progress and sharing data as required. Continuously evaluates services to ensure program/service needs are being met and liaises with key stakeholders to achieve program goals
• Supports staff to connect participants to wellness resources, both in and out of community
• Support the coordination of care, interdisciplinary clinical/case conferences, rounds, and team meetings.
• Collaboratively creates education and training plans for all staff working in CCH.

Education & Experience:

Bachelor’s degree in an appropriate health-related discipline and two years’ recent related experience working with Indigenous Peoples with significant mental health, substance use, and trauma. Additionally, three years’ recent experience working in a leadership capacity is required. An equivalent combination of education, training, and experience may be considered.

Key Skills, Knowledge and Abilities:

• At least two (2) years’ experience working with First Nations community members with concurrent health issues, mental health and substance use issues.
• Demonstrated supervisory and leadership skills, including experience developing new teams and programs.
• Comprehensive knowledge of mental health and substance use issues including current trends, best practices, and modalities of treatment.
• Broad knowledge of mental health and substance use services including service mandates, referral guidelines, legislation and government policies.
• Knowledge of how Indigenous community members continue to be impacted by generations of colonization, trauma, systemic racism and discrimination, and as a result disproportionately experience mental health and substance use challenges and homelessness.
• Broad knowledge of traditional Indigenous approaches to wellness, primary care and mental health modalities.
• Ability to work both independently and with a team.
• Ability to effectively receive and communicate feedback, and encourage an open, honest and positive team environment.
• Ability to maintain a calm composure and work effectively in trauma situations. Trauma training is an asset.
• Effective problem-solving skills, understanding detailed facts, and making sound recommendations with the ability to prioritize demands and manage expectations for a diverse community.
• Demonstrated ability to support staff with training and education opportunities.
• Understanding of Nuxalk Nation’s culture, traditions and language is an asset.

Salary Range: $90,000 – $110,000 depending on education and experience. Relocation assistance may be available, and housing will be provided to the successful candidate.

Please submit your cover letter and resume to at the following email address:

Attention: Amy Haller, Nuxalk Nation Health and Wellness Director health.director@nuxalknation.ca or leave a copy with reception or Fax: 250-799-5640