The Receptionist effectively carries out reception and general administrative tasks providing excellent customer service as the initial greeting and welcome to visitors/callers. The Receptionist uses a cordial and friendly approach and promptly addresses customer needs in a professional manner, and works to build effective relationships within the organization, associated agencies, government, and the general public.
Duties and Responsibilities
Reception:
Answers incoming telephone calls and addresses visitors, directing inquiries, providing information, screening calls, setting up appointments, and taking messages as required
Distributes incoming mail and faxes after date stamping; organizes outgoing couriers
Maintains the office calendar recording governing body and management meetings, events, and critical deadlines; coordinates boardroom booking system; maintains staff “in/out” attendance
Ensures the general tidiness of the main entrance/reception area, including the photocopier room
Ensures completion of paperwork, sign-in, sign-out procedures
Organizes catering (food/beverages) for events or guests as required
· Leadership Meetings – Ensure coffee, tea, etc. is set up in the INDC boardroom. Set up for lunch in the INDC boardroom (plates, cutlery, etc is put out in the morning). Clean up and bring the caterer’s items downstairs and left over food is packaged up. Clean tables before & after meeting.
Ensure that all staff leaves, community travel, meetings, lateness and absences, etc. are entered into the attendance log.
General Office Services:
1. Performs general administrative duties including maintaining bulletin boards, faxing, photocopying, data entry, and word processing of correspondence and other documents
2. Provides assistance to team members/management for special projects, including conducting research, coordinating reports and documentation, or assisting with travel or community events
3. Maintains office telephone extension directory and updates this periodically, providing updates to employees and management as required
4. Collects all outgoing correspondence, prepares mail with appropriate postage, delivering outgoing mail and collecting new mail daily
5. Arranges for servicing of office equipment and orders office/kitchen supplies
6. RIMS
7. Ensures Birthdays, new council members and sympathy cards are mailed out as necessary
8. Create and implement Receptionist
9. Organizes the annual update of the organizations office assist inventory list for both Tribal Council and Treaty Society
10. Other duties as assigned or required
Building:
1. Ensures twice yearly check-ups are completed for HVAC system
2. Ensures completion of paperwork, sign-in/out and security procedures are followed
3. Oversees and ensures that general maintenance and repairs to building and yard are carried out
4. Ensures yearly maintenance of fire extinguishers and exit lights
Skills and Abilities:
• Accurate typing speed of 30 words per minute
• Proficiency in the use of computer programs for word processing, databases, spreadsheets, email and the internet, to the intermediate level (capable of using a large number of functions and feel confident using the program)
• Must have strong administrative, organizational and communication skills
• Ability to deal tactfully and effectively with clients, customers, suppliers, and co-workers
• Ability to self-regulate, meet deadlines, have attention to detail
• Recognizes and respects all cultural diversity and has an understanding of Aboriginal culture
Experience:
• Six months to one year administrative, clerical or coordination experience
• Demonstrated experience in developing and maintaining office systems and controls
Please submit your cover letter and resume including 3 work references to:
Marg Shelley
Executive Director
Northern Shuswap Tribal Council
17 South 1st Avenue, Williams Lake, BC V2G 1H4
Email: administration@nstq.org