Information Technology Coordinator
FUNCTIONS AND RESPONSIBILITIES
Reporting to the IT Manager, the IT Coordinator is required to provide IT support to staff, elected officials, and contractors. This position is expected to demonstrate strong technical aptitude necessary to cope with rapidly changing technology and work productively with minimal supervision. The position requires someone who is a team player, self-directed with the ability to thrive in a changing environment and has a desire to help people solve their technology issues. Good communication and some leadership skills are essential in this role.
DUTIES
– Receive helpdesk calls and resolve questions and issues via telephone, remote support, email and/or in-person.
– Manage Windows desktops, server applications, cloud-based services, printers, desk phones, smartphones and portable devices in-person and remotely.
– Provide Active Directory network administration for Regional District users and IT assets.
– Responsible for computer, tablet and smartphone provisioning, installs and upgrades.
– Ensure desktop computers and smartphone devices interconnect seamlessly with file servers, email servers, conferencing systems, and financial systems.
– Ensure effective and reliable backups are being performed.
– Monitoring and troubleshooting firewall, switch, Windows servers, and HCI hosts
– Provide user training and orientation on hardware, software, and cloud-based services.
– Maintain inventory of installed software, hardware, manage software licensing and follow proper procedures for the disposal of electronic assets.
– Maintain IT documentation procedures, standards, best practices, settings, installation sequences, and back-out instructions.
– Participate in hardware and software evaluations/reviews and recommend purchases to the IT Manager.
– Performs other duties as assigned.
– Emergency Operations support as assigned.
QUALIFICATIONS/EXPERIENCE
– Strong skills supporting the Windows 10 desktop operating system in a domain environment.
– Expertise in Microsoft Office 2013, 2016 or Office 365.
– Expertise configuring and managing Apple iOS and Android devices.
– Expertise administering Microsoft Windows Server 2012/2016/2019.
– Expertise in Microsoft Active Directory and managing Group Policy.
– Experience working with firewalls, specifically SonicWALL.
– Experience supporting Exchange mail servers.
– Strong analysis, troubleshooting and problem-solving skills.
– Strong understanding of Information technology tools and concepts.
– Strong interpersonal and communication skills working with technical and nontechnical personnel at various levels in the organization.
– Physically fit and able to lift and manipulate server and desktop equipment.
– A technical diploma or degree in computer technology with 2+ years of experience, or 10+ years of equivalent IT experience.
– CompTIA A+ or CompTIA Network+ preferred but not required.
– ITIL Foundation, or equivalent, preferred but not required.
– A driver’s abstract must be provided upon hire and a valid BC Driver’s Licence must be maintained.
Find out more about this position and other employment opportunities with the Peace River Regional District by visiting prrd.bc.ca/employment.
Contact Information
Apply in confidence by providing a resume and three references to:
Peace River Regional District
Attn. Kelsey Bates, Executive Assistant
hrprrd@prrd.bc.ca
P. 250-784-3207 F. 250-784-3220 PO Box 810, Dawson Creek, BC V1G 4H8
We thank all candidates for their interest, however, only those selected for interviews will be contacted.




