Customer Service Representative (Full-time)
Full-time Customer Service Representative Wanted
Dog Quality, a provider of products to improve the quality of life for senior dogs, is looking for a full-time Customer Service Representative. The ideal candidate will be energetic and excel in a multi-tasked, customer-focused environment, have a passion for the online world and a genuine love of dogs.
Responsibilities
· Respond to customer inquiries by phone, email and live chat
· Process phone orders
· Resolve post-order questions regarding shipping and products
· Assist with fulfilment of orders as needed
Qualifications
· 2+ years of experience in customer service, retail, or service industry
· Must have advanced computer skills
· High school diploma or equivalent
· Exceptional communication skills, including the ability to clearly and concisely communicate in writing and speech, as well as listen to and interpret customer needs
· Excellent time-management, organizational, and prioritization skills
· Keen eye for detail and high level of accuracy
· Experience working under pressure in a high-volume environment while maintaining standards for productivity, quality, and service
· Website and/or e-Commerce experience an asset
Please submit resume and cover letter to info@dogquality.com – no phone calls please.
About Dog Quality:
Dog Quality is a fast growing, global e-commerce company that provides products to improve the quality of life for senior dogs. Products include dog diapers, bands and pads to help manage dog incontinence, dog strollers to assist dogs with mobility issues and dog traction socks to provide dogs with grip on slippery surfaces such as tile and hardwood. Dog Quality appeared in Season 7 of the hit TV show, Dragons’ Den. www.DogQuality.com


