Summary

The Assistant Deli Manager is responsible for coordinating, supervising and directing the operations of the deli department. The assistant manager assists in ensuring that the department under their management remain profitable, with high quality products and service levels. The Assistant Deli Manager under the management of the Deli Manager implements marketing ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality and customer service consistently high. The assistant manager provides and maintains a safe and healthy environment for all employees and customers of Dawson Co-operative Union.

Core Competencies

Customer Focus
Communication
Energy & Stress
Team Work
Quality Orientation
Time Management
Adaptability/ Flexibility
Creative and Innovative Thinking
Decision Making and Judgement
Planning and Organizing
Problem Solving
Result Focus
Accountability and Dependability
Ethics and Integrity
Mediating and Negotiating
Providing Consultation
Leadership
Coaching and Mentoring
Staff Management
Enforcing Laws, Rules and Regulations
Mathematical Reasoning
Development and Continual Learning

Job Duties

Adherence to ordering and pricing policy to maximize product pricing and demand.
Merchandising the department display to ensure that the most common products are easily accessible for replenishment and customer reach.
Maintain cleanliness and Health department policies to ensure the health and safety of all employees and customers.
Assists the Deli Manager to manage staff performance, and measures compliance to store standards.
Assists the Deli Manager to check deli invoices for shortages and proper billing.
Assists the Deli Manager to oversee operations and staffing for the deli department within the grocery store.
Ensures quality and freshness of all deli products.
Suggests changes to inventory and pricing, and purchase supplies when needed.
Assists the Deli Manager for staff training, tasks, and scheduling. Communication with employees is the key to a successful Dawson Co-operative Union assistant department manager.
Teaching – Continually teach team members how to best do their jobs.
Assist the Deli Manager to hire, discipline and terminate employees – Handle these situations on a timely basis and keep good records on all employee situations.
Assist the Deli Manager on awarding promotions, bonuses, raises based on performance and always implement based on agreed criteria and on a timely basis.
Assist Deli Manager to schedule and budget sales and work hours. Assist in creating schedules.
Assist Deli Manager to handle employee complaints, listen to employees, and give unhappy workers an opportunity to be heard. Keep accurate records of these situations.
Serve as a role model for customer service and other vital behaviors, and instill this value in all employees.
Assist the Deli Manager to account for the profitability of the deli department.
Assist the Deli Manager to effectively maintain department operating figures, gross profit, shrink, wage percent and supply cost to Store standards.
Develop and maintain a friendly selling approach to customers by all deli associates.
Engage and interact with customers to create a positive shopping experience.
Ensure that ordering, receiving, preparation, conditioning and display of merchandise is done in accordance with Store policy.
Ensure that all merchandise is properly rotated at all times. Maintain a clean and sanitary department at all times.
Develop and maintain a competent, enthusiastic and courteous department through training, supervision, delegation of responsibilities.
Follow-up on work tasks.
Take inventory of department merchandise as needed and conduct the physical inventory of all products on hand each period.
Ensure proper maintenance, care and use of all deli department equipment and property.
Find more efficient ways to do the job and seek to reduce costs and improve labor productivity.
Due to scheduling or heavy flow of customers, will need to perform duties of a deli associate if needed.
Assist the Deli manager to understand, follow and teach all pertinent Food Safety guidelines, procedures and requirements as pertaining to the deli department.
Provide ongoing performance management training and conduct timely formal performance appraisals for direct reports.
Continually review current Standard Practices to ensure proper Standard Practice execution.
Performs other duties as required.

Requirements

High School Diploma, G.E.D. or equivalent.
3 years of management experience.
3 years of grocery store experience.
Deli experience preferred.
Ability to communicate and direct associates of department in order to achieve expected results.
Ability to work under pressure.
Ability to analyze situations, identify problems and implement solutions.
Ability to meet production standards established by Store.
Ability to weigh, price, label, organize and rotate products, perform job duties as needed and complete necessary paperwork.
Ability to add, subtract, multiply and divide – math skills to ensure proper measurements etc.
Must understand and be able to teach all required paperwork.
Demonstrated ability to lead and direct a team.
Ability to supervise and train employees, including organizing, prioritizing, and scheduling work assignments.
Excellent communication, conflict resolution, and people management skills.
Excellent teamwork and team building skills.
Excellent multitasker in a highly productive environment.
Able to build and maintain lasting relationships with corporate departments, key business partners, and customers.
Knowledge of cost analysis, fiscal management, and budgeting techniques considered an asset.
Strong problem identification and problem resolution skills considered and asset.
Health and Safety trained considered an asset.
Handling sharp knives and other equipment (such as slices) that can maim individuals.
Must work with the potential for slick floors in cutting room.